Robotic Process Automation
As the leading digital transformation services provider in South East Asia, FPT Software cooperates with RPA services leading vendors to provide RPA products and total end-to-end solutions to our customers.
RPA is changing the way we live and do business. FPT Software desires to become the trusted partner in Information Technology to help companies improve business efficiency by our technology capabilities, our deep knowledge of industries.
“110-140 million FTE’s could be replaced by automation tools and software by 2020 ” – Mckinsey
Typical Application of RPA
Why FPT’s RPA Services?
Skillful talent pool
RPA, AI, Chatbot, OCR specialists
Deep knowledge of various technologies such as various global RPA, AI, natural language understanding (NLU) etc…
Industry know-how to ensure customer satisfaction in Banking & Finance, communication etc…
Strong partnership with global leaders in RPA: UiPath, Kofax Kapow
FPT’s success stories
Automated Data Entry for Insurance Agent
The Client would like to automate the data collection and entry in the manual creation process done using the “Order Entry” UI in the Vendor Management system. FPT proposes a project which automates the manual order entry process using RPA. The projects helped to reduce FTE Costs, improve employee performance by focusing on enhancing Customer services, improve quality by reducing human errors.
New Employee, Contract Renewal, Procurement
The Client wants to automate the process of handling IT setup and procurement requests for new employees. FPT proposes a RPA solution that uses UIPath to automate the manual activities. With this project, the client could reduce average handling time (AHT), improve employee performance; reduce average response time (ART), improve in the customer satisfaction index
RPA for travelling expenses calculator
When calculating travel-expense and allowances, customer spent a lot of efforts & time to complete. They expect it should be done automatically, exactly, quickly in short time and urgent deadline. FPT propose to apply Kofax Kapow, Pentaho tools for this project.