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Robotic Process Automation

Robotic Process Automation

As the leading digital transformation services provider in South East Asia, FPT Software cooperates with RPA services leading vendors to provide RPA products and total end-to-end solutions to our customers.

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RPA is changing the way we live and do business. FPT Software desires to become the trusted partner in Information Technology to help companies improve business efficiency by our technology capabilities, our deep knowledge of industries.

“110-140 million FTE’s could be replaced by automation tools and software by 2020 ” – Mckinsey

Typical Application of RPA

Industry Process

 BFSI

 Healthcare

 Telco

 Retail

 Manufacturing

 Others

Enterprise Process

 Finance

 Supply chain

People management

IT

Why FPT’s BFSI

FPT’s RPA Services Offering

1

Requirement Definition

Governance Framework of evaluating proposed processes
Process Definition and Alignment
Management Metrics and Dashboard
Communications Plan

2

Evaluations

Research (PoCs) & Recommend Tools and Automation Solutions
Identify Implementation Tools
Design Automation Solution Architecture and define Integration Approach

3

Development & Implementation

Build RPA solutions including Design Studio, Robots, Servers for interacting with and monitoring robots
Build Front End Chatbot, integrate (AI Engines IBM Watson, FPT AI, Arago)
Build internal utilities to improve Automation Delivery, Deployment, Testing, Maintenance

4

Managed Services, Center of Excellence

Provide Documentation training and supporting
Evaluate and Recommend latest Automation trends and Technology
Support Change Management
Managed Services

Why FPT’s RPA Services?

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Skillful talent pool

600+ Engineers

RPA, AI, Chatbot, OCR specialists

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In-depth technology

Deep knowledge of various technologies such as various global RPA, AI, natural language understanding (NLU) etc…

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Industry knowledge

Industry know-how to ensure customer satisfaction in Banking & Finance, communication etc…

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Our Partnerships

Strong partnership with global leaders in RPA: UiPath, Kofax Kapow

FPT’s success stories

Automated Data Entry for Insurance Agent

The Client would like to automate the data collection and entry in the manual creation process done using the “Order Entry” UI in the Vendor Management  system. FPT proposes a project which automates the manual order entry process using RPA. The projects helped to reduce FTE Costs, improve employee performance by focusing on enhancing Customer services, improve quality by reducing human errors.

New Employee, Contract Renewal, Procurement

The Client wants to automate the process of handling IT setup and procurement requests for new employees. FPT proposes a RPA solution that uses UIPath to automate the manual activities. With this project, the client could reduce average handling time (AHT), improve employee performance; reduce average response time (ART), improve in the customer satisfaction index

RPA for travelling expenses calculator

When calculating travel-expense and allowances, customer spent a lot of efforts & time to complete. They expect it should be done automatically, exactly, quickly in short time and urgent deadline. FPT propose to apply Kofax Kapow, Pentaho tools for this project.