FPT Software team delivered a high quality product at a reasonable cost which reduced 50% hosting and maintenance costs for the client. As a result, Vietnam Airlines became one of the first carrier of Sky Team Alliance to implement online miles redemption and purchase.

The Client

Vietnam Airlines is the national flag carrier of Vietnam. Founded in 1956 under the name Vietnam Civil Aviation, the airline was established as a state-owned enterprise in April 1989. Vietnam Airlines connects 52 destinations in 17 countries including code-sharing services in Asia, Europe, US and Australia. The airline joined IATA since 2006 and SkyTeam Alliance as a full member in 2010. In fiscal 2016, Vietnam Airlines recorded $3.34 billion in revenue and take part in only one of four airlines in Southeast Asia with more than 20 million annual passengers. The carrier aspires to become the second-largest full-service carrier in Southeast Asia by 2020.

Business Needs

Effective answers to customer experience and airline services optimization lie hidden within an agile and user-friendly mobile app. Maintaining mobile app is essential and transforming that data into actionable intelligence is a key differentiator for airlines. Apprehending the situation, Vietnam Airlines collaborated with FPT to develop a mobile app which enables frequent flyers to access multiples flight services and membership award features. The main features are redeeming miles, purchase & transfer miles and customer integration.

The Solutions

The journey toward successfully implementing the frequent flyers mobile app included several phrases to accommodate specific requirements. FPT software team worked with Vietnam Airlines to analyze application architecture, the source code & development environments of the mobile app to support multiple platforms such as iOS, Android and Window Phone. We integrated the old functions with the created ones for Golden Lotus Plus members, developed the report system to track data and web service engine to connect to Sabre host (Sabre booking engine) and return data to mobile client. Currently, FPT team is maintaining and updating the mobile app simultaneously with multi-platform support and continuous integration and delivery.

The Benefits

Vietnam Airlines has successfully launched the smart mobile app to optimize fight services and enhance frequent flyers experience. FPT Software team delivered a high quality product at a reasonable cost which reduced 50% hosting and maintenance costs for the client. As a result, Vietnam Airlines became one of the first carrier of Sky Team Alliance to implement online miles redemption and purchase.

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