Customers have always been the centre crown jewel of a business. In the context of the growing digital economy and the remarkable rise of the commercial Internet over the past decade, customer experience is no longer limited to traditional sales and marketing touch points. Changes in their behavior and expectations have influenced the transformation of traditional business models and accelerated the digital modernization of products and services, urging organizations to brush up their competitive edge for a seamless customer experience.
Tag: Customer Experience
Research Paper: Drive Customer Experience through CXaaS Solutions
Abstract As the pandemic begins to ease, organizations need to adapt by repositioning their existing offerings and creating a future-forward, customer-centric operational norm. This paper is to discover the importance of Customer Experience (CX) as a business differentiator and the values that CXaaS solutions can bring to your business.