IDC InfoBrief sponsored by FPT Software
Moving from Service Delivery to Experience Excellence
Get the InfoBrief (PDF)
89% of Asian organizations estimate they will have up to 1,000 applications in their portfolio in the next five years*. Increasing cost in maintaining growing application portfolios and complexity in integrating disparate applications with internal business systems will drive the demand for capable third-party application service providers.
This IDC InfoBrief takes a closer look at the demand for application management services and includes guidance on choosing the right provider for continued business success.
The new service management metrics
Success factors when choosing an application management service provider
Checklist for application service capabilities
Source: IDC’s Q4 2020 Application Services Survey, APAC n=207
GETTING THE RIGHT OUTCOMES
WITH FPT SOFTWARE’S MANAGED SERVICES
Our Services
- Service Management
- Service Desk & Operation
- IT & End user Management Application Management
- Cloud & On-prem Infrastructure Management
- Security Management
Proven Results
- 60% tickets per month can be resolved from first call by first line support
- 40% of operational tasks to be automated or managed by bots
- 30% customer satisfaction in the first year and 90%+ in subsequent years