FPT Software named in 2021 Gartner Peer Insights TM ‘Voice of the Customer’: Robotic Process Automation

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As per Gartner®, the “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

This year, FPT Software is recognized as a Strong Performer in RPA, ranked 2nd in the term of overall rating and received 100%willingness to recommend” by reviewers (based on reviews as of Oct 2021).

Access your complimentary copy of the complete report to learn more about Robotic Process Automation market through peer experience ratings for 17 industry players, and find out why FPT Software is highly rated for this technology.

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2021 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation, December 2021
The Gartner document is available upon request from FPT Software. Gartner and Gartner Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Achieve Automation Success with our RPA Platform - akaBot

TPBank is a prominent example for the aggressive application of RPA with the impressive go-live speed of 5 bots per week, which led to our award for ‘The Best Process Automation Implementation in Vietnam” by The Asian Banker (2020). At the end of 2021, TPBank has already implemented nearly 300 bots on the akaBot platform to save the efforts of hundreds of full-time employees and retain the continuity in customer experience. We have switched to a higher level of RPA – intelligent automation (20 bots), powered-by-AI applications, virtual assistants, etc.
Mr. Tong Van Tien
Director of Digital Innovation, IT Department
Tien Phong Bank (TPBank)
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Key Solutions
  • Banking & Finance: KYC, AML, Card processing & management, customer account processing & management, loan management, etc.
  • Retails: invoice management, payroll processing, HR service, shared services center, financial reporting
  • Others: IT operation, supply chain, retails, products & goods management, logistics, etc.
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Values to Expect
  • 1+ week per process go-live speed
  • 500+ processes automated per enterprise
  • 60% operation costs saved
  • 80% productivity boosted
  • 90% processing time reduced
  • 70% human effort reduced
Learn more about our automation offerings
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