Vietnam’s digital transformation pioneer FPT Software received another recognition in Gartner® Peer Insights™ “Voice of the Customer”: Robotic Process Automation (RPA) report. Accordingly, its leading automation solution for enterprises akaBot received 100 percent of “willingness to recommend” based on 43 reviews from existing customers as of October 2022.
Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation “is a document synthesizing Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews during the specified 18-month submission period are included.”
In recent years, the company has been a trusted RPA solution provider, implemented to automate hundreds of business processes, save operation costs, boost productivity, and reduce human effort. The IT firm’s leading automation platform was recognized with positive feedbacks from various customers across industries, including Finance, Manufacturing, Energy and Utilities, and more, spanning mainly in Asia and APAC regions.
As of January 2023, it received an overall rating of 4.5 out of 5.0 stars based on 43 reviews in the Robotic Process Automation market, which we believe shows a high satisfaction rate of clients. In detail, the Hyperautomation pioneer received the (1). Customers reviewed the product as “simple and very easy to use”, with a “powerful engine” and excellent accuracy (2). Others commented that the deployment was “the right decision”, especially amidst the severe effects of the global pandemic (3).
“We are excited to be mentioned in the 2022 Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation. We believe this recognition is proof of our relentless efforts, demonstrating our customer-first philosophy and showing akaBot strong capabilities among RPA vendors”, Mr Giap Bui Dinh – CEO and Founder of akaBot commented on the recognition.
“RPA Migration has become increasingly popular as a more businesses’ choices to deal with the upcoming economic downturn. As a one-stop shop Automation Solution, akaBot is confident that our comprehensive solution can keep on assisting more global clients in optimizing their business and staying competitive.”, he added.
Prior to this recognition, FPT Software joined the Gartner Peer insights Customer First program. FPT Software was recognized as a Representative Vendor in the 2022 Gartner® Market Guide for Public Cloud Managed and Professional Services Providers, Asia/Pacific.
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About FPT Software
FPT Software is a global technology and IT services provider headquartered in Vietnam, with more than $632.5 million in revenue and 27,000 employees in 26 countries. As a pioneer in digital transformation, the company delivers world-class services in Smart factories, Digital platforms, RPA, AI, IoT, Cloud, AR/VR, BPO, and more. It has served 1000+ customers worldwide, a hundred of which are Fortune Global 500 companies in Automotive, Banking and Finance, Logistics & Transportation, Utilities, and more. For further information, please visit http://www.fpt-software.com
About akaBot
akaBot, a subsidiary of Vietnam’s leading IT corporation FPT, is the global provider of award-winning, comprehensive RPA and Hyperautomation services, aiming at helping organizations achieve operational excellence with minimum effort and low licensing cost. The platform has served over 3000 customers in 20 countries, automating over 5000 processes. akaBot is recognized internationally, particularly as the RPA Leader in G2’s RPA Report 2022, the Gold Globee Winner for Best Deployments and Customer Success of the year in Asia-Pacific at IT World Awards. For further information, please visit: https://akabot.com/
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