Case Study: Vietnam Airlines – Ticket to Digital Transformation

Case Study Highlights

Vietnam Airlines (VNA) is the biggest airline in Vietnam. With a remit for change to further respond to market volatility, the business is determined to implement resilient digital transformation. Among the systematic changes to drive full-blown transformation is smart adoption of mobile, which justified VNA’s firm decision to build a mobile-friendly frequent flyer program with the assistance of FPT.

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