Our client is a Vietnamese bank with more than 62 branches all over the country and 15,000+ employees.
Our client needs to automate daily tasks for IT team to save time and effort as well as prepare for scaling-up stage.
Built robot using RPA Platform (akaBot – comprehensive solution developed by FPT) to resolve daily ticket of IT Team.
Leveraged robots to authorize user, reply the tickets.
- Reduce processing time up to 70%, processing effort up to 90% in purpose of resolving daily ticket.
- Increase quality by reducing error ratio (minimize to 0.01%) during the process.
- Increase productivity with Robots that are available 24/7
- Enhance Staff satisfaction by focusing on high value tasks
akaBot – RPA platform created by FPT Software
akaOCR – OCR tool created by FPT Software