Case Study: RPA For Banking

The Client

Our client is a Vietnamese bank with more than 62 branches all over the country and 15,000+ employees.

Business Needs

Our client needs to automate daily tasks for IT team to save time and effort as well as prepare for scaling-up stage.

The Solution

Built robot using RPA Platform (akaBot – comprehensive solution developed by FPT) to resolve daily ticket of IT Team.

Leveraged robots to authorize user, reply the tickets.

The Benefits

  • Reduce processing time up to 70%, processing effort up to 90% in purpose of resolving daily ticket.
  • Increase quality by reducing error ratio (minimize to 0.01%) during the process.
  • Increase productivity with Robots that are available 24/7
  • Enhance Staff satisfaction by focusing on high value tasks

Technologies Used

akaBot – RPA platform created by FPT Software

akaOCR – OCR tool created by FPT Software