Case Study: RPA For Back Office

The Client

Our client is Computer System Company that is established in Japan and now expands to 7 countries all over the worlds.

This company delivers a full lineup of services that are of demand to businesses. These services are not only consulting, systems development, IT infrastructure implementation, IT management, and business process outsourcing (BPO), but also include IT hardware and software sales.

Business Needs

Customer would like to apply RPA in operations of 6 areas in the back-office to improve work efficiency.

Before applying, Customer would like to understand how RPA works and the real benefits of it.

The Solution

Provide Assessment Service for consulting purpose.

Identify and prioritize potential processes for 6 areas in SCSK’s back-office.

Assessment methodology:

RPA for back office

The Benefits

Enable employees awareness of RPA capabilities and benefits.

Define the roadmap for applying RPA.

Identification & Prioritization for Departments and Business processes.