Case Study: HDBank: Striving for Operational Excellence with akaBot

Case Study Highlights

Cost-cutting has been a go-to recovery strategy post-COVID-19, which poses a dilemma of streamlining operations while maintaining high-quality service. Our client – HDBank – named as the best digital bank in Vietnam, turned to digital transformation for sustainable growth. With our automation solution – akaBot, the company successful reduced processing time by 70% and improve customer service to near perfect.

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