Case Study: Automate Remittance Process

The Client

The client is a multi-national company with more than 27,000 employees and has presence in 38 countries.

Business Need

The customer had to manually process more than 1,000 payment transactions a day. They suffered from low productivity due to human errors and long processing time. Besides, updating current system was costly and complicated.

The Solution

FPT Software developed an application to automatically implement payment process including data validation, transaction execution and data storage.

The Benefits

The application automated their process without any impact on the existing IT system. The customer has enhanced efficiency and productivity by reducing 40% human effort, shortening 80% response time (from 10 minutes to less than 2 minutes), increasing accuracy to 90%. Customers are more satisfactory when they can transfer money 24/7.