GARTNER® REPORT

How CIOs Can Choose the Right Metrics to Quantify Benefits of Financial Services Automation Investments

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Automation has been relied on by many banking & financial organizations to reduce operational costs and increase employee capacity. Yet, according to Gartner®, “By YE22, 60% of automation projects will fail as results metrics are not tied to business outcomes“. In the report “How CIOs Can Choose the Right Metrics to Quantify the Benefits of Financial Services Automation Investments”, Gartner provides the best practices with key considerations for bank, investment and insurance CIOs to avoid setting misaligned metrics.

Access your complimentary copy of the complete report to learn about:

  • Six types of business goals to consider before beginning any project and how to correlate automation initiatives to desired outcomes;
  • Recommended framework to ensure that metrics are precise, measurable, and traceable and clearly lead to tangible returns;
  • The importance of employee engagement and how to set relevant employee engagement metrics.
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Gartner, “How CIOs Can Choose the Right Metrics to Quantify the Benefits of Financial Services Automation Investments,” by Nicole Sturgill, Laurie Shotton,  4 March 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

FPT – The Guarantee for Your Automation Success

Our comprehensive offerings are delivered with speed, quality and proven results that have been acknowledged by global clients

With a decent initial investment, we have achieved 2X return-on-investment, reducing about 45 employees. By applying robotics, employees are more comfortable, and the software makes sure no error occurs . Oftentimes, we have to hire new people only to do tasks that take several hours a day. With one robot, we can leverage and optimize its productivity 24/24.
Mr. Tong Van Tien
Director of Digital Innovation, IT Department
Tien Phong Bank (TPBank)
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Key Solutions
  • Banking: KYC, AML, Card processing & management, customer account processing & management, loan management, ATM monitoring
  • Back Office: invoice management, payroll processing, HR service, shared services center, financial reporting
  • Other: IT operation, supply chain, retails, products & goods management
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Values to Expect
  • 60% operation costs saved
  • 80% productivity boosted
  • 90% processing time reduced
  • 70% human effort reduced
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