Artificial Intelligence in the Workplace: It’s Here, and It’s Working

Artificial intelligence is undoubtedly one of the most controversial topics which have become incredibly hot throughout the past couple of years. 

In 2020, being as odd as it is, AI became a center of many discussions, especially as Elon Musk furthered work on Neuralink. And while the intentions of his team are to fundamentally impact the way we exist through understanding and interfering with our brain functioning, AI has a ton of other applications, some of which we see in our day-to-day lives. 

In fact, AI is more or less bound to modernize contemporary workforces. It can handle repetitive everyday tasks related to organization, administration, and whatnot, hence freeing up a lot of people in different sectors such as IT, HR, marketing, and so forth, allowing them to focus on creativity and problem-solving.

There are plenty of ways through which artificial intelligence software is already transforming different work-related processes, as well as many benefits to that, so let’s take a look.  

Artificial Intelligence in The Workplace: Enter Virtual Assistants

First things first, let’s talk about virtual assistants. An array of different software development companies provide tools that empower our working processes, and virtual assistants are undoubtedly among them. 

There are plenty of tasks that employees have to spend time on. And yet, a lot of them provide little to no value at all. 

For instance, imagine you need to schedule a meeting to discuss the future developments on a project that your team is working on. You need ten people to join that meeting. You would have to spend a certain amount of time organizing it, going back and forward inviting people, checking availability, and so forth. 

With existing artificial intelligence software, however, this becomes a lot easier. There are plenty of AI-powered personal assistants that are capable of performing a lot of these mundane and time-consuming administrative tasks, including scheduling, rescheduling, and so forth. Moreover, they are also able to do a lot more, thus freeing up valuable time and providing more room for creating actual value. 

Some of the other tasks include distributing meeting notes, transcribing, recording, to name a few. 

How Can AI Transform Internal Communication and Support?

It is another particularly important topic that needs special attention. Companies are no longer small, location-bound clusters of people who live in the same neighborhood, town, or even country. 

The majority, if not all, of the larger businesses, are comprised of international teams with people from all over the world. And while there are industries where knowing English is a must, that’s not the case for everyone. 

The language barrier can become a serious impediment to progress, and it’s important for this to be handled swiftly. Luckily, the benefits of artificial intelligence spread here, as well. AI-based translation systems can help teams overcome the language barrier quickly and without additional hassle. 

That’s not all, of course. Employees who work to provide support usually have their hands full with a lot of other responsibilities. HR units, for instance, work on building the type of workplace that everyone is happy in and their tasks are frequently overlooked. 

These tasks are oftentimes very critical, but also hard to focus on because the people responsible for them are focused on answering routine questions. It can also be tackled by simple artificial intelligence software. 

Benefits of Artificial Intelligence in the Workplace

The above are just a couple of examples of how artificial intelligence software can transform our workplace as we know it, but it brings a ton of other advantages as well. 

Increased Productivity

As a direct consequence of saving people’s time comes to increased productivity. Plenty of businesses are using artificial intelligence with this exact aim. As discussed, AI can be used to handle repetitive tasks across an organization so that the employees can focus on various creative solutions, impactful work, and problem-solving tasks. 

A particular example comes from AI-based chatbots. They can be used for a range of different activities, spanning from gathering and initiating the process of handling customer complaints, requests, and so forth. It can also improve the overall customer experience because it can eliminate the risk of human error. 

Of course, chatbots are far from having the real human touch, but we can expect it to improve as artificial intelligence software advances with time.

Data Clustering

Running a successful business without efficient data is impossible. Even if you’re able to obtain the data, hiring someone to go through it and provide valuable insights is simply not as efficient and very challenging – a reason for which data scientists are so heavily sought after. 

However, with artificial intelligence, companies can easily decipher large clusters of information and collect them in simple, understandable bits that are actionable and easy to use. 

AI apps can:

  • Isolate specific trends
  • Identify patterns
  • Perform deep content analysis
  • Predict optimization metrics

Improve Security

Security of personal information is undoubtedly something heavily debated in the past couple of years. Remember the Cambridge Analytica scandal

Data security breaches are the cause for massive leaks of important information, which is, in most cases, very sensitive. 

AI can help with that. AI-based communication systems that are heavily protected can prove to be a lot more reliable compared to existing solutions. What is more, these systems can easily optimize in a way that’s encrypted, monitored, and compliant. 

Let’s Wrap it Up

Artificial intelligence is a susceptible topic for many. After all, the prospect of creating a self-sufficient form of intelligence that’s thousands of times better than the human brain is somewhat scary. 

However, the concept for AI is already used, to an extent, in a range of different applications that are used to optimize our day-to-day workflow. It is something that vastly improves the work process and can be advanced to a point which frees up valuable time and allows creatives to focus on more critical tasks. 

While we might not be very far away from an autonomous form of intelligence, in the words of Elon Musk, artificial intelligence software is already out there, and it’s undoubtedly bound to stay.